:root {
    --support-ink: #102330;
    --support-muted: #58707d;
    --support-surface: rgba(255, 255, 255, 0.92);
    --support-surface-strong: #ffffff;
    --support-line: rgba(16, 35, 48, 0.1);
    --support-accent: #0f6a69;
    --support-accent-soft: rgba(15, 106, 105, 0.12);
    --support-warm: #f4a261;
    --support-shadow: 0 20px 50px rgba(16, 35, 48, 0.12);
}

.support-faq-page,
.support-ops-page {
    background:
        radial-gradient(circle at top left, rgba(244, 162, 97, 0.24), transparent 28%),
        radial-gradient(circle at top right, rgba(15, 106, 105, 0.18), transparent 24%),
        linear-gradient(180deg, #f7f1e8 0%, #eef4f2 100%);
    color: var(--support-ink);
    min-height: 100vh;
}

.support-faq-hero-wrap,
.support-dashboard-backdrop {
    padding-bottom: 2rem;
}

.support-faq-shell,
.support-dashboard-shell {
    width: min(1240px, calc(100% - 2rem));
    margin: 0 auto;
}

.support-faq-hero,
.support-hero-panel {
    display: grid;
    gap: 1.5rem;
    padding: 2rem;
    border: 1px solid rgba(255, 255, 255, 0.55);
    border-radius: 2rem;
    background: linear-gradient(145deg, rgba(255, 255, 255, 0.94), rgba(255, 248, 241, 0.85));
    box-shadow: var(--support-shadow);
}

.support-faq-hero {
    grid-template-columns: minmax(0, 1.45fr) minmax(280px, 0.9fr);
    margin-top: 1.5rem;
}

.support-faq-copy h1,
.support-hero-panel h1,
.support-faq-aside h2 {
    margin: 0 0 0.75rem;
    font-family: "Playfair Display", serif;
    line-height: 1.05;
}

.support-faq-copy p,
.support-faq-aside p,
.support-hero-panel p,
.support-protected-notice p {
    color: var(--support-muted);
}

.support-faq-actions,
.support-hero-actions,
.support-inline-actions,
.support-booking-actions,
.support-faq-badges {
    display: flex;
    flex-wrap: wrap;
    gap: 0.75rem;
    align-items: center;
}

.support-faq-badges span,
.support-pill,
.support-mini-pill {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.55rem 0.85rem;
    border-radius: 999px;
    background: var(--support-accent-soft);
    color: var(--support-accent);
    font-size: 0.9rem;
    font-weight: 700;
}

.support-faq-aside {
    padding: 1.5rem;
    border-radius: 1.6rem;
    background: rgba(16, 35, 48, 0.95);
    color: #f7f1e8;
}

.support-faq-aside p,
.support-faq-aside-label {
    color: rgba(247, 241, 232, 0.78);
}

.support-faq-aside span {
    color: var(--support-warm);
}

.support-faq-grid-shell,
.support-faq-footer-strip {
    width: min(1240px, calc(100% - 2rem));
    margin: 0 auto 2rem;
}

.support-faq-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 1rem;
}

.support-faq-card,
.support-sidebar-card,
.support-main-card,
.support-protected-notice {
    border-radius: 1.6rem;
    border: 1px solid var(--support-line);
    background: var(--support-surface);
    box-shadow: var(--support-shadow);
}

.support-faq-card {
    padding: 1.5rem;
}

.support-faq-card-index {
    margin: 0 0 0.5rem;
    color: var(--support-accent);
    font-weight: 800;
    letter-spacing: 0.08em;
}

.support-faq-card ul {
    margin: 1rem 0 0;
    padding-left: 1.15rem;
    color: var(--support-muted);
}

.support-faq-footer-strip {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(280px, 0.8fr);
    gap: 1rem;
    padding: 1.5rem 1.75rem;
    border-radius: 1.6rem;
    background: rgba(16, 35, 48, 0.94);
    color: #f9f5ef;
}

.support-faq-footer-strip p {
    color: rgba(249, 245, 239, 0.78);
}

.support-protected-notice {
    margin-top: 1.5rem;
    padding: 2rem;
}

.support-dashboard-content {
    display: grid;
    gap: 1.25rem;
    margin-top: 1.5rem;
}

.support-metrics-grid,
.support-booking-list,
.support-search-results,
.support-conversation-list,
.support-timeline-list,
.support-activity-list,
.support-audit-list {
    display: grid;
    gap: 0.85rem;
}

.support-metrics-grid {
    grid-template-columns: repeat(4, minmax(0, 1fr));
}

.support-metric-card {
    padding: 1.25rem;
    border-radius: 1.4rem;
    border: 1px solid var(--support-line);
    background: var(--support-surface-strong);
    box-shadow: var(--support-shadow);
}

.support-metric-card span {
    display: block;
    color: var(--support-muted);
    font-size: 0.92rem;
}

.support-metric-card strong {
    display: block;
    margin-top: 0.45rem;
    font-size: 1.8rem;
    line-height: 1;
}

.support-workspace-grid {
    display: grid;
    grid-template-columns: minmax(280px, 0.9fr) minmax(0, 1.45fr) minmax(280px, 0.95fr);
    gap: 1rem;
    align-items: start;
}

.support-sidebar-card,
.support-main-card {
    padding: 1.25rem;
}

.support-card-section,
.support-sidebar-section {
    margin-top: 1.25rem;
    padding-top: 1.25rem;
    border-top: 1px solid var(--support-line);
}

.support-card-heading {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    align-items: flex-start;
}

.support-card-heading h2,
.support-card-heading h3 {
    margin: 0.15rem 0 0;
}

.support-kicker {
    margin: 0;
    font-size: 0.8rem;
    font-weight: 800;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--support-accent);
}

.support-search-form,
.support-timeline-form {
    display: grid;
    gap: 0.85rem;
    margin-top: 1rem;
}

.support-search-form {
    grid-template-columns: minmax(0, 1fr) auto;
}

.support-search-form input,
.support-timeline-form input,
.support-timeline-form select,
.support-timeline-form textarea {
    width: 100%;
    padding: 0.9rem 1rem;
    border: 1px solid rgba(16, 35, 48, 0.14);
    border-radius: 1rem;
    background: rgba(255, 255, 255, 0.92);
    color: var(--support-ink);
    font: inherit;
}

.support-muted-copy {
    margin: 0.85rem 0 0;
    color: var(--support-muted);
    font-size: 0.92rem;
}

.support-result-card,
.support-timeline-card,
.support-conversation-card,
.support-booking-card,
.support-feed-card {
    padding: 1rem;
    border-radius: 1.2rem;
    border: 1px solid var(--support-line);
    background: rgba(255, 255, 255, 0.8);
}

.support-result-card button,
.support-text-button,
.support-inline-link {
    color: var(--support-accent);
    font-weight: 700;
    text-decoration: none;
    background: none;
    border: 0;
    padding: 0;
    cursor: pointer;
}

.support-result-card h3,
.support-timeline-card h3,
.support-booking-card h3 {
    margin: 0;
}

.support-meta-row {
    display: flex;
    flex-wrap: wrap;
    gap: 0.55rem;
    margin-top: 0.75rem;
}

.support-customer-summary {
    margin-top: 1rem;
}

.support-customer-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.9rem;
}

.support-detail-card {
    padding: 1rem;
    border-radius: 1.2rem;
    background: rgba(15, 106, 105, 0.08);
    border: 1px solid rgba(15, 106, 105, 0.14);
}

.support-detail-card span {
    display: block;
    color: var(--support-muted);
    font-size: 0.85rem;
}

.support-detail-card strong {
    display: block;
    margin-top: 0.25rem;
    font-size: 1rem;
}

.support-timeline-card header,
.support-booking-card header,
.support-conversation-card header,
.support-feed-card header {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    align-items: flex-start;
}

.support-timeline-card p,
.support-booking-card p,
.support-conversation-card p,
.support-feed-card p,
.support-empty-state p {
    color: var(--support-muted);
}

.support-empty-state {
    padding: 1.25rem;
    border-radius: 1.2rem;
    border: 1px dashed rgba(16, 35, 48, 0.18);
    background: rgba(255, 255, 255, 0.62);
}

.support-booking-actions button {
    padding: 0.65rem 0.85rem;
    border-radius: 999px;
    border: 1px solid rgba(16, 35, 48, 0.12);
    background: white;
    color: var(--support-ink);
    font: inherit;
    font-weight: 700;
    cursor: pointer;
}

.support-booking-actions button:hover,
.support-result-card button:hover,
.support-text-button:hover,
.support-inline-link:hover {
    opacity: 0.8;
}

.support-booking-note {
    margin-top: 0.75rem;
    color: var(--support-muted);
    font-size: 0.9rem;
}

.support-help-backdrop {
    min-height: 100vh;
    padding-bottom: 2rem;
}

.support-help-shell {
    width: min(1120px, calc(100% - 2rem));
    margin: 0 auto;
    display: grid;
    gap: 1rem;
}

.help-hero {
    margin-top: 1.25rem;
    padding: clamp(1.25rem, 4vw, 2.4rem);
    border-radius: 2rem;
    border: 1px solid rgba(16, 35, 48, 0.08);
    background:
        linear-gradient(135deg, rgba(255, 255, 255, 0.96), rgba(255, 250, 243, 0.88)),
        radial-gradient(circle at top right, rgba(15, 106, 105, 0.16), transparent 38%);
    box-shadow: var(--support-shadow);
    text-align: center;
}

.help-hero h1,
.support-article h1,
.support-login-panel h1 {
    margin: 0.25rem 0 1rem;
    font-family: "Fraunces", serif;
    font-size: clamp(2rem, 7vw, 4.3rem);
    line-height: 0.96;
    letter-spacing: -0.04em;
}

.help-search {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 0.6rem;
    width: min(720px, 100%);
    margin: 1.25rem auto 0;
    padding: 0.45rem;
    border-radius: 1.3rem;
    background: #ffffff;
    border: 1px solid rgba(16, 35, 48, 0.12);
    box-shadow: 0 16px 36px rgba(16, 35, 48, 0.1);
}

.help-search input {
    min-width: 0;
    border: 0;
    padding: 0.95rem 1rem;
    border-radius: 1rem;
    background: transparent;
    color: var(--support-ink);
    font: inherit;
    font-weight: 700;
    outline: none;
}

.help-search button {
    border: 0;
    border-radius: 1rem;
    padding: 0.85rem 1rem;
    background: var(--support-accent);
    color: #fff;
    font: inherit;
    font-weight: 800;
    cursor: pointer;
}

.help-search-hint {
    margin: 0.9rem auto 0;
    max-width: 720px;
    color: var(--support-muted);
}

.help-section {
    padding: 1.25rem;
    border-radius: 1.6rem;
    border: 1px solid var(--support-line);
    background: rgba(255, 255, 255, 0.82);
    box-shadow: var(--support-shadow);
}

.help-section-heading {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    align-items: flex-end;
    margin-bottom: 1rem;
}

.help-section-heading h2,
.help-article-panel h2,
.need-help-card h2,
.support-ticket-form h2 {
    margin: 0.15rem 0 0;
    font-size: clamp(1.35rem, 3vw, 2rem);
    line-height: 1.08;
}

.help-category-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.75rem;
}

.help-category-card,
.help-article-list a,
.support-contact-list a {
    color: inherit;
    text-decoration: none;
}

.help-category-card {
    display: grid;
    gap: 0.45rem;
    padding: 1rem;
    border-radius: 1.2rem;
    border: 1px solid rgba(16, 35, 48, 0.1);
    background: linear-gradient(180deg, #ffffff, rgba(255, 255, 255, 0.72));
    transition: transform 0.18s ease, border-color 0.18s ease, box-shadow 0.18s ease;
}

.help-category-card:hover,
.help-category-card:focus-visible,
.help-article-list a:hover,
.help-article-list a:focus-visible,
.support-contact-list a:hover,
.support-contact-list a:focus-visible {
    transform: translateY(-2px);
    border-color: rgba(15, 106, 105, 0.35);
    box-shadow: 0 14px 28px rgba(16, 35, 48, 0.11);
}

.help-category-card span {
    color: var(--support-accent);
    font-weight: 900;
    letter-spacing: 0.08em;
}

.help-category-card h3 {
    margin: 0;
    font-size: 1.08rem;
}

.help-category-card p,
.help-article-list span,
.need-help-card p,
.support-article header p,
.support-article li,
.article-breadcrumb,
.article-breadcrumb a,
.support-login-panel p {
    color: var(--support-muted);
}

.help-layout {
    display: grid;
    grid-template-columns: minmax(0, 1.35fr) minmax(280px, 0.75fr);
    gap: 1rem;
    align-items: start;
}

.help-accordion-list,
.help-article-list,
.support-contact-list {
    display: grid;
    gap: 0.65rem;
}

.help-accordion {
    border: 1px solid rgba(16, 35, 48, 0.1);
    border-radius: 1.05rem;
    background: #fff;
    overflow: hidden;
}

.help-accordion summary {
    padding: 1rem;
    cursor: pointer;
    font-weight: 800;
}

.help-accordion p,
.help-accordion a {
    margin: 0;
    padding: 0 1rem 1rem;
}

.help-accordion a {
    display: inline-flex;
    color: var(--support-accent);
    font-weight: 800;
    text-decoration: none;
}

.help-article-panel,
.need-help-card,
.support-ticket-form,
.support-login-panel {
    padding: 1.25rem;
    border-radius: 1.35rem;
    border: 1px solid rgba(16, 35, 48, 0.1);
    background: rgba(255, 255, 255, 0.94);
    box-shadow: 0 16px 34px rgba(16, 35, 48, 0.09);
}

.help-article-list a {
    display: grid;
    gap: 0.3rem;
    padding: 0.85rem;
    border: 1px solid rgba(16, 35, 48, 0.1);
    border-radius: 1rem;
    background: rgba(247, 241, 232, 0.55);
    transition: transform 0.18s ease, border-color 0.18s ease, box-shadow 0.18s ease;
}

.help-article-list a[aria-current="page"] {
    border-color: rgba(15, 106, 105, 0.45);
    background: var(--support-accent-soft);
}

.need-help-grid {
    display: grid;
    grid-template-columns: minmax(260px, 0.7fr) minmax(0, 1.3fr);
    gap: 1rem;
    align-items: start;
}

.support-contact-list a {
    display: grid;
    gap: 0.2rem;
    padding: 0.85rem;
    border-radius: 1rem;
    border: 1px solid rgba(16, 35, 48, 0.1);
    background: #fff;
    transition: transform 0.18s ease, border-color 0.18s ease, box-shadow 0.18s ease;
}

.support-contact-list span {
    color: var(--support-muted);
    font-size: 0.85rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: 0.06em;
}

.support-ticket-form {
    display: grid;
    gap: 1rem;
}

.ticket-form-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.85rem;
}

.support-ticket-form label {
    display: grid;
    gap: 0.4rem;
    color: var(--support-muted);
    font-weight: 800;
}

.support-ticket-form input,
.support-ticket-form select,
.support-ticket-form textarea {
    width: 100%;
    border: 1px solid rgba(16, 35, 48, 0.14);
    border-radius: 0.95rem;
    padding: 0.85rem 0.95rem;
    background: #fff;
    color: var(--support-ink);
    font: inherit;
}

.support-ticket-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    flex-wrap: wrap;
}

#support-ticket-status {
    margin: 0;
    color: var(--support-muted);
    font-weight: 700;
}

#support-ticket-status.is-error {
    color: #a63131;
}

#support-ticket-status.is-success {
    color: var(--support-accent);
}

.support-help-footer {
    width: min(1120px, calc(100% - 2rem));
    margin: 0 auto 2rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    padding: 1rem 1.25rem;
    border-radius: 1.3rem;
    background: rgba(16, 35, 48, 0.94);
    color: #f9f5ef;
}

.support-help-footer nav {
    display: flex;
    flex-wrap: wrap;
    gap: 0.85rem;
}

.support-help-footer a {
    color: inherit;
    text-decoration: none;
    font-weight: 800;
}

.employee-login-link {
    opacity: 0.72;
    font-size: 0.88rem;
}

.sticky-whatsapp-support {
    position: fixed;
    right: 1rem;
    bottom: 1rem;
    z-index: 20;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 0.85rem 1rem;
    border-radius: 999px;
    background: #1fae62;
    color: #fff;
    box-shadow: 0 12px 28px rgba(16, 35, 48, 0.2);
    font-weight: 900;
    text-decoration: none;
}

.support-search-item.is-filtered-out {
    display: none;
}

.article-shell {
    grid-template-columns: minmax(0, 1fr) minmax(280px, 360px);
    align-items: start;
}

.article-breadcrumb {
    grid-column: 1 / -1;
    display: flex;
    gap: 0.5rem;
    align-items: center;
    margin-top: 1rem;
    font-size: 0.92rem;
}

.article-breadcrumb a {
    font-weight: 800;
    text-decoration: none;
}

.support-article {
    padding: clamp(1.25rem, 4vw, 2.5rem);
    border-radius: 1.8rem;
    background: rgba(255, 255, 255, 0.92);
    border: 1px solid var(--support-line);
    box-shadow: var(--support-shadow);
}

.support-article h1 {
    font-size: clamp(2.2rem, 6vw, 4.1rem);
}

.support-article h2 {
    margin-top: 2rem;
}

.support-article ul {
    display: grid;
    gap: 0.75rem;
    padding-left: 1.2rem;
}

.article-side-panel {
    display: grid;
    gap: 1rem;
    position: sticky;
    top: 1rem;
}

.support-login-panel {
    margin-top: 1.5rem;
    max-width: 720px;
}

.sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

@media (max-width: 1100px) {
    .support-faq-grid,
    .support-metrics-grid,
    .support-workspace-grid,
    .support-customer-grid,
    .support-faq-footer-strip,
    .support-faq-hero,
    .help-category-grid,
    .help-layout,
    .need-help-grid,
    .article-shell {
        grid-template-columns: 1fr;
    }

    .article-side-panel {
        position: static;
    }
}

@media (max-width: 720px) {
    .support-faq-shell,
    .support-dashboard-shell,
    .support-faq-grid-shell,
    .support-faq-footer-strip,
    .support-help-shell,
    .support-help-footer {
        width: min(100% - 1rem, 100%);
    }

    .support-faq-hero,
    .support-hero-panel,
    .support-protected-notice,
    .support-sidebar-card,
    .support-main-card {
        padding: 1rem;
        border-radius: 1.2rem;
    }

    .support-search-form {
        grid-template-columns: 1fr;
    }

    .help-search,
    .ticket-form-grid {
        grid-template-columns: 1fr;
    }

    .help-section,
    .help-article-panel,
    .need-help-card,
    .support-ticket-form,
    .support-login-panel,
    .support-article {
        padding: 1rem;
        border-radius: 1.15rem;
    }

    .support-help-footer {
        align-items: flex-start;
        flex-direction: column;
        margin-bottom: 5rem;
    }

    .sticky-whatsapp-support {
        right: 0.75rem;
        left: 0.75rem;
        bottom: 0.75rem;
    }
}